No contact details in bids
Do not include phone numbers, email addresses, websites, social handles or direct contact instructions inside your quote.
Transport provider standards
Transporter rules for a fair marketplace.
These rules keep DeliverMyMotor clean, fair and useful for transport providers, trade plate drivers and customers. They are part of the transporter agreement you accept when joining the platform.
Simple rule: keep the job on DeliverMyMotor until the quote is accepted. Once accepted, you and the customer can exchange details needed to complete the work.
Core rules
What transporters must not do
These are the most important marketplace rules. They protect customers, protect serious operators and stop jobs being pulled away from the platform before they are properly accepted.
No company names in usernames
Usernames must not be used to push customers toward a business name, website or searchable contact route outside the platform.
No contact details in images
Profile pictures and cover images must not contain phone numbers, websites, company contact graphics or other direct contact information.
No direct contact before acceptance
Private messages must not include direct contact details until the customer has accepted your quote through DeliverMyMotor.
Ask customers to accept properly
If a customer wants to use your service, ask them to accept your quote from the job page before final details are exchanged.
Do not bypass the platform
Taking work outside the website damages feedback, customer confidence and the reinvestment that brings new work to the marketplace.
Correct process
How to correctly accept a job
Accepting work through the site gives the customer confidence, keeps your feedback history active and helps DeliverMyMotor keep advertising for new jobs.
Quote
Place your quote on the customer's listing and message suitable dates or transport details.
Customer accepts
Once agreed, ask the customer to accept your quote from the job page and pay the site fee.
Arrange details
After acceptance, you can exchange telephone numbers, addresses and final job information.
Complete and review
Mark the job complete in your dashboard. The customer can approve completion and leave feedback.
Independent operators
You are responsible for suitable cover, equipment and conduct.
DeliverMyMotor is a marketplace. We do not supply trucks, trade plates, insurance, recovery equipment or staff. Transporters are independent companies or self-employed operators and should only accept work they are properly insured, equipped and legally able to complete.
Suitable vehicle or transport method
Appropriate insurance and licences
Correct loading and recovery equipment
Trade plate drivers accepted for suitable driven work
Why this matters
Fair rules keep the marketplace worth using.
DeliverMyMotor keeps rates low by reinvesting into the platform, development, support and advertising. When jobs are moved away from the website before acceptance, the marketplace loses the feedback, trust signals and revenue needed to bring in more customer work.
We run automated and manual moderation. Repeated rule breaches may lead to account restriction or suspension, especially where a transporter is trying to move customers away from the platform before a quote is accepted.
FAQ
Common transporter questions
Can I put my phone number in a bid?
No. Phone numbers and direct contact details should not appear in bids, messages, usernames, profile images or cover images before quote acceptance.
When can I exchange phone numbers?
After the customer accepts your quote through the job page. At that point, you can exchange the practical details needed to complete the job.
Do you supply truck and insurance?
No. Transporters are independent operators and should have their own suitable vehicle, equipment, insurance, licences and legal cover for the work they accept.
Can trade plate drivers join?
Yes. Trade plate drivers can use DeliverMyMotor for suitable driven work, provided the vehicle, route, insurance and legal requirements are appropriate.
Why must jobs be accepted on the site?
It protects customer confidence, keeps your feedback history accurate and helps fund the marketing that brings new vehicle delivery jobs into the marketplace.
What happens if rules are ignored?
We may moderate bids, request changes, restrict features or suspend accounts where repeated breaches show the marketplace is being bypassed.
Final note
Play fair, protect your feedback and help the marketplace grow.
Good operators win more work when customers can compare clear quotes, trust the process and read recent feedback. Keeping jobs inside DeliverMyMotor until acceptance helps everyone using the platform.
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